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Remote Work Guide

Yossi Akselrud
Updated
✅ Good news — most systems work right from your browser.
You do NOT need Parallels or a remote server to access most of your work systems from home. Just open a web browser on your personal computer or phone and log in. See the quick reference table below for direct links.

Quick Access — Browser-Based Systems

The following systems can be accessed directly from any web browser on your personal computer or phone. No special software is needed.

System URL Notes
Email (Outlook) outlook.office.com Same credentials as your office computer. MFA will prompt for a code.
Microsoft Teams teams.microsoft.com Works in the browser, or download the desktop/mobile app. MFA may prompt.
HHAExchange hhaexchange.com —
Forcura mosai.com/login —
Care Connect careconnectmobile.com —
Papervision login.papervision.com Login issues? Contact Moshe at 917.658.8195.
Phones (3CX) Mobile app Requires a QR code from IT Support before setup.

HCHB (Homecare Homebase) — Remote Access

🎯 Recommended: Use Azure Virtual Desktop (AVD)
The easiest way to access HCHB from home is through Azure Virtual Desktop. HCHB and Citrix are already installed and configured on your AVD desktop — no setup required on your personal device. Just sign in with your work email address and the same password you use to log in to your office computer, and you're in. Your connection is secured with Multi-Factor Authentication (MFA), so you'll be prompted for a code through your usual MFA method during sign-in.

To get started, follow the AVD setup instructions for your device below:

Once connected to AVD, HCHB will be available just like it is on your office computer.

Alternative: Direct Access via Citrix (Advanced)

It is technically possible to access HCHB directly from your personal computer by installing Citrix Workspace yourself. However, this method involves downloading and configuring additional software, resolving certificate issues, and troubleshooting detection problems — so we strongly recommend using AVD instead.

Click to expand: Direct HCHB access via Citrix Workspace

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Step 1 — Install Citrix Workspace

If you already have Citrix Workspace installed, skip to Step 2.

  1. Go to google.com and search Download Citrix Workspace.
  2. Click the first result and select your operating system (Windows or Mac).
  3. Download the Current Release:
    • Windows: Offline Installer
    • Mac: Citrix Workspace app for Mac
  4. Run the installer and follow the prompts to complete setup.

Step 2 — Log in to HCHB

  1. Open your web browser and go to:
    https://idp.hchb.com/BackofficeUser/Username
  2. Sign in with your HCHB credentials.
⚠️ Important: Do NOT sign in through the Citrix Workspace app. Always use the HCHB login website in your browser.

Troubleshooting: Certificate Error

  1. Go to certs.secureserver.net/repository.
  2. Download the Starfield Class 2 Certification Authority Root Certificate – G2.
  3. In your browser, go to Settings → Privacy, Search, and Service (or search for "Security").
  4. Click Manage Certificates → Manage Imported Certificate from Windows → Import.
  5. Browse to the downloaded sfroot-g2.crt file, select it, and complete the import wizard.

Troubleshooting: Citrix Not Detected on First Login

  1. Close the error page and click the cog/gear icon.
  2. Click Account Settings → Change Citrix Workspace App.
  3. Click Detect Workspace App, then click Already Installed.
  4. Click Apps in the blue bar at the top and launch R2 Module.

Need network drive files? Save files to OneDrive or email them to yourself or the intended recipients.

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Systems That Require Parallels

The following systems cannot be accessed through a browser and require a Parallels remote connection:

System Details
CTS Requires Parallels remote connection.
Sage Requires Parallels remote connection.

If you need help connecting via Parallels, contact the IT Help Desk.

Azure Virtual Desktop (AVD)

What is AVD?

Azure Virtual Desktop is a secure, cloud-based remote desktop hosted in Microsoft Azure. It gives you access to your full work desktop — including applications like HCHB — from any approved device with an internet connection. No company data is stored on your personal device, and applications like HCHB and Citrix are already set up for you.

To sign in, you'll use your work email address and the same password you use to log in to your office computer — no new credentials to remember. Your session is protected by Multi-Factor Authentication (MFA), so you'll be prompted for a verification code through your usual MFA method each time you connect.

Who should use AVD?

  • HCHB users working remotely — this is the recommended way to access Homecare Homebase from home
  • Full-time remote staff who work offsite permanently
  • Outsourced staff who require controlled access to company systems
  • Anyone in an emergency situation — severe weather, office closures, travel, or unexpected disruptions

Choose your device below and follow the steps to get connected.

🖥️ Windows

  1. Click the Start button and type Microsoft Store. Open it.
  2. In the search bar, type Windows App and press Enter.
  3. Click Get or Install. Sign in with your Microsoft account if prompted.
  4. Once installed, open Windows App from your Start menu.
  5. You'll see your AVD desktop listed — click it to connect. You'll be signed in automatically.

⚠️ Windows Troubleshooting

  • Teams sign-in error in AVD: Your computer may be missing a required Windows update. Run Windows Update, install all available updates (including the one released January 17, 2025), restart, and try again.
  • HCHB not recognizing Citrix in AVD: Close the error page → click the cog icon → Account Settings → Change Citrix Workspace App → Detect Workspace App → Already Installed → click Apps in the blue bar → launch R2 Module.

🍎 Mac

  1. Open the Mac App Store.
  2. Search for Microsoft Remote Desktop and click Get / Install.
  3. Open the app and click + → Add Workspace.
  4. Enter your work email and click Subscribe.
  5. Sign in when prompted, then double-click your desktop to connect.

📱 Android

  1. Open the Google Play Store.
  2. Search for Microsoft Remote Desktop and install it.
  3. Open the app and tap + → Add Workspace.
  4. Enter your work email, sign in, and tap your desktop to connect.

📱 iPhone / iPad

  1. Open the App Store.
  2. Search for Microsoft Remote Desktop and download it.
  3. Open the app and tap + → Add Workspace.
  4. Enter your work email, sign in, and tap your desktop to connect.

💻 Chromebook / Web Browser

No app is required — connect directly from your browser:

  1. Open Google Chrome or Microsoft Edge.
  2. Go to: https://client.wvd.azure.us/arm/webclient/index.html
  3. Sign in with your work email.
  4. Click your assigned desktop and allow any permission prompts.
  5. Your session will start in the browser.

Need Help?

If you run into any issues, contact the IT Help Desk:

Email helpdesk@theamericare.com
Web Form Submit a ticket
Phone 718.535.3100 ext. 3702 (during work hours)

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